Many Physicians Lack The Skills Needed To Effectively Engage And Communicate With Patients

Most physicians today use the same physician-directed patient communication skills they learned years ago in medical schoolYou know, where the physician is in charge, does most of the talking, makes all the decisions...while the patient assumes a "passive sick role."

Physician Communication Styles BigWhy?  Until recently, physicians were not taught in medical school the communication skills needed to engage patients in

The result is that physician-patient communication today is often "poor" resulting in patient disengagement,  non-adherence,  sub-optimal outcomes and quality and disappointing patient experiences.

Adopt One! Challenges Busy Physicians To Commit To Learning One New Patient-Centered Communication Skill A Year Beginning In 2014

Patient Communication Skills To be Addressed By Adopt OneIn return for the participant's commitment and required to master one, new patient-centered communication skill, Adopt One! organizers will reward participating physicians by teaching them how to*: 

  • get more done in less time during office visits
  • engage more patients
  • improve health outcomes
  • increase patient adherence
  • prevent more unnecessary ER visits and readmits
  • improve patient and provider satisfaction
  • more

* The outcome depends upon the skill they learn, .i.e.,  Learn Visit Agenda Setting And We Teach You Improved Visit Productivity and so on.

And in many instances we will do this at little or no cost to the participating physician. 

Adopt One Components Description Of The Adopt One! Challenge

The goal of Adopt One! Challenge is to help physician learn a year.  Adopt One! organizers provide participating physicians with the following tools and support to make this possible:

What Do Participating Physicians Have To Do? 

To participate, physicians or their staff need to do the following:Adopt One Time Requirement

1) Sign up for the Adopt One! Challenge

2) Recruit 2 patients willing to allow their exam room visit to be audio-recorded.  Adopt One! will provide a copy of a Consent Form for signature by patients, including a brief explanation for how the recording will be used. 

3) Use a smart device (phone or tablet) to audio-record the exam room visit from the patient greeting to the visit closing.

4) Email the audio recording to Adopt One! Organizers

5) Review summary report of their communication scores and summary of findings

6) Pick a skill to work on

7) Sign on to online Adopt One! Learning Lab to master chosen skill.

How The Adopt One Challenge Works

There are 5 simple steps involved in taking the Adopt One! Challenge.  

How the Challenge Works

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Frequently Asked Questions

 Who Can Participate?

The Challenge is open to physicians and member of the care team that are routinely part of the medical interview.

Are Caregivers Included?

Family members and friends that accompany the patient in the exam room are included.

What About HIPPA?

The exam room audio-recordings are for "research" into the clinician's patient communication skills and are comply with HIPPA requirements pertaining to research projects.

How Much Does It Cost?

The Adopt One! Challenge is free for up to 9 clinicians from the same organization or provider network.  There is a charge for 10 or more physicians from the same organization or provider network.

Can Health Plans, Hospitals And ACOs Participate?

Yes.  Organizations like these can "sponsor" participation of larger numbers of clinicians from their provider network.

What Criteria Is Used  To Evaluate Physicians' Patient Communication Skills?

The criteria used in based upon the Kalamazoo Consensus Statements which is the recognized standard for Patient-Centered Communications.  Our training materials are based upon the same principles.



  Examples of Patient-Centered Topics


  • Health beliefs, goals, motivations and fears
  • Visit agenda
  • Expectations for tests, procedures and referrals
  • Feelings and emotions

  • Health literacy
  • Disagreements with their diagnosis or treatment
  • Nonadherence
  • Shared decision making
  • and so on...

estimated at 2 hours over a 6-10 month period.
We focus on one skill to minimize the time requirement for participating physicians.