Many Physicians Lack The Skills Needed To Effectively Engage And Communicate With Patients
Most physicians today use the same physician-directed patient communication skills they learned years ago in medical school. You know, where the physician is in charge, does most of the talking, makes all the decisions...while the patient assumes a "passive sick role."
The result is that physician-patient communication today is often "poor" resulting in patient disengagement, non-adherence, sub-optimal outcomes and quality and disappointing patient experiences.
Adopt One! Challenges Busy Physicians To Commit To Learning One New Patient-Centered Communication Skill A Year Beginning In 2014
- get more done in less time during office visits
- engage more patients
- improve health outcomes
- increase patient adherence
- prevent more unnecessary ER visits and readmits
- improve patient and provider satisfaction
* The outcome depends upon the skill they learn, .i.e., Learn Visit Agenda Setting And We Teach You Improved Visit Productivity and so on.
And in many instances we will do this at little or no cost to the participating physician.
- A comprehensive assessment of their baseline patient communication skills, including how their skills compare to patient-centered best practices.
- A detailed report summarizing the findings from their communication skill assessment including recommendations for skills remediation tailed to each participants goals.
- Access to Adopt One!'s online patient communications skills development resources
- Continuing medical education CEUs
- Opportunity to have a post training assessment of their patient communication skills to look at year-over-year progress
What Do Participating Physicians Have To Do?
2) Recruit 2 patients willing to allow their exam room visit to be audio-recorded. Adopt One! will provide a copy of a Consent Form for signature by patients, including a brief explanation for how the recording will be used.
3) Use a smart device (phone or tablet) to audio-record the exam room visit from the patient greeting to the visit closing.
4) Email the audio recording to Adopt One! Organizers
5) Review summary report of their communication scores and summary of findings
6) Pick a skill to work on
7) Sign on to online Adopt One! Learning Lab to master chosen skill.
Frequently Asked Questions
Who Can Participate?
The Challenge is open to physicians and member of the care team that are routinely part of the medical interview.
Are Caregivers Included?
Family members and friends that accompany the patient in the exam room are included.
What About HIPPA?
The exam room audio-recordings are for "research" into the clinician's patient communication skills and are comply with HIPPA requirements pertaining to research projects.
How Much Does It Cost?
The Adopt One! Challenge is free for up to 9 clinicians from the same organization or provider network. There is a charge for 10 or more physicians from the same organization or provider network.
Can Health Plans, Hospitals And ACOs Participate?
Yes. Organizations like these can "sponsor" participation of larger numbers of clinicians from their provider network.
What Criteria Is Used To Evaluate Physicians' Patient Communication Skills?
The criteria used in based upon the Kalamazoo Consensus Statements which is the recognized standard for Patient-Centered Communications. Our training materials are based upon the same principles.